ESSENTIAL INFO

7 – 11 AUGUST 2024 | Trebelsue Farm, Watergate Bay, TR8 4AN

ESSENTIAL INFO

WHAT IS BOARDMASTERS?

Inspired by the freedom, adventure and creativity of surfing and music, Boardmasters was born in 1981. The five-day event is situated across two stunning locations in Cornwall – UK surfing mecca, Fistral Beach, where world class International Surf Competitions take place, and the most stunning location in the country to watch live music, Watergate Bay.

LOCATION

Boardmasters spans two festival locations in Newquay, Cornwall.

Watergate Bay hosts our main arena, campsites, and boasts a breathtaking festival view! Admission to the festival at Watergate Bay requires a ticket.

Location: Trebelsue Farm, Watergate Bay, TR8 4AN

Fistral Beach is where you’ll find the Boardmasters Open, our surf competition, along with our beach bar, shopping village, and more. No ticket is required for Fistral Beach.

If you’re camping at Watergate Bay, you can catch a shuttle bus down to Fistral Beach for a small fee or enjoy a scenic coastal walk taking approximately 1 hour 30 minutes.

Location: Fistral Beach, Headland Rd, Newquay, Cornwall, TR7 1HY

DATES & TIMES

Boardmasters 2024 will take place from 7th – 11th August 2024.

Box Office Opening Times
Wednesday + Thursday : 07:00 – 23:00
Friday: 08:00 – 22:00
Saturday + Sunday: 08:00 – 23:00 (Main Arena only, Campsite Box Office closed)

Campsites will open on Wednesday from 07:30.

Main Arena Opening Times
Wednesday: 15:00 – 02:30
Thursday – Sunday: 09:00 – 02:30

Car Park Opening Times
Weekend Parking: 07:30 – 22:30 (last entry) daily.
Day Parking, Pick-Up + Drop-Off: 08:00 – 02:00.

Please note: weekend camping tickets include the Sunday night, all campsites must be clear on Monday 12th August by 14:00.

WHAT TO BRING
  • Ticket – We ask that you download your e-ticket(s) before arriving to site to help refuse queueing times.
  • Photo ID – For more info, check the ‘Age Restrictions and ID’ section.
  • Cash/ Card – Boardmasters is a cashless site, all bars and traders will be contactless across the site. We accept all card types including American Express and Apple Pay.
  • Phone – We recommend you download the official Boardmasters App to avoid missing your favourite acts, finding your friends and taking snaps!
  • Medication, if required – Remember to bring a copy of relevant documentation as you may be asked to present this. Medication must be packed in a clear, sealable container with the label or your name and address clearly visible, speak to a member of the Medical team if you require fridge storage for your medication.
  • Tent, Sleeping Bag, Roll Mat and Pillow
  • Reusable Water Bottle (up to 500ml) – Re-fill this for free at any of our water points across site.
  • Bum Bag / Fanny Pack
  • Wellies / Waterproof footwear
  • Waterproof Jacket/ Additional Layers
  • Portable Charger – Or purchase one with Charge Candy so you’re never out of juice!
  • Swimsuit/ Trunks (if you fancy a dip, we are by the beach after all!)
  • Tissues & Baby Wipes (compostable please!)
  • Toiletries – Towel, Soap, Deodorant, Toothpaste and Toothbrush.
  • Sun Cream / Hat
  • Torch
  • First Aid Kit – We have a Medical team onsite who are available 24 hours a day.
  • Spare Clothes – In case you get wet!
PROHIBITED ITEMS
  • No Alcohol brought into the Main Arena
  • No Animals (except assistance dogs)
  • No Aerosols (excluding suncream and deodorant)
  • No Candles / Sky lanterns
  • No Campfires
  • No Drones or remote-controlled flying devices
  • No Fireworks, flares, smoke bombs, or smoke machines
  • No Food in the Main Arena
  • No Gas canisters or cylinders (except built into campervans)
  • No Generators (except those built into campervans)
  • No Glass bottles (including perfume bottles and alcohol)
  • No Hi-vis jackets or unofficial tabards
  • No Illegal substances (psychoactive substances, nitrous oxide or legal highs)
  • No Laser equipment / pointer pens
  • No Professional camera or video recording equipment
  • No Spray paint aerosols
  • No Straight spirits (alcohol)
  • No Sound systems exceeding the following size specifications (H: 184mm x D: 73mm e.g. BOOM3)
  • No Single-use plastic
  • No Portable or disposable barbeques, gas, paraffin lamps, or fire / gas-related cooking equipment
  • No Megaphones, air horns, or compressed air

Anything that could be reasonably considered for use as a weapon is prohibited.

Please note that this list outlines items that are prohibited, offering clear guidance on what is not permitted at the event.

AGE RESTRICTIONS & ID

All ages are welcome and will require a ticket to enter the festival. Proof of identity and age must be provided upon request at the admission gates to the festival.

16 & Over
Anyone 16 or over is welcome to attend the festival without an adult. You will need to provide proof of age on entry upon request.

We accept the following forms of ID:

– Current Passport
– Driving Licence
– Official ID that contain the certified PASS logo

Please note we cannot accept other forms of ID. Photos / photocopies of ID will not be accepted.

Ages 9 – 15
Anyone under the age of 16 must be accompanied by an adult (21+). Each adult can accompany up to two children.
Please remember to bring a valid from of ID.

8 & Under
Anyone aged 8 and under will need to purchase a kids ticket. For more information, please see the ‘Kids Ticket’ FAQ.

 

SEARCH POLICY
The safety of our Boardmasters attendees is our priority. We will conduct thorough searches when you arrive at the festival. Anyone found in possession of any prohibited items will have these confiscated and may be asked to leave the festival and handed over to the police.
Please note, searches are a condition of entry to the festival. You will be searched each time you re-enter the site, confiscated items will not be subject to return.
DRUGS & ALCOHOL POLICY
DRUGS POLICY
Amnesty Points: Safe disposal spots at the festival entrance. Drop off illegal items without questions or consequences.
Searches: After amnesty points, a search will be conducted. If drugs or banned items are found, entry may be denied and legal action may follow. Use amnesty points for confidential disposal. Extensive CCTV will be in operation across the site.
Pursuit: Suspected drug dealers will be pursued and removed from the festival, potentially facing arrest. Police patrols and drug detection dogs will be in operation at the gates.
Protect: Despite our best efforts, drugs may still enter the festival which pose potential risks, we work closely with local authorities, medical teams, and welfare services to protect attendees.
If you, or a friend have taken something and feel unwell, please know that we are here to help. Go to a welfare point or speak to a member of our security team. We will not judge you and you will not get into trouble.
ALCOHOL POLICY
Day Ticket Holders are not permitted to bring in alcoholic drinks.
Weekend Camping Ticket Holders 18+ are permitted to bring alcohol to site but must comply with the following restrictions:
– All drinks must be sealed and unopened, strictly NO GLASS.
– One person is permitted to bring 24 cans of beer/lager/cider/alcopops OR 2 non-glass bottles of wine.
– No straight spirits.
Please note alcohol is only allowed on first entry to the campsite and cannot be brought into the main arena.
Alcohol will be on sale at the event. You must be 18+ with Photo ID, it’s illegal to buy for someone under 18. We operate a Challenge 25 policy at all bars, accepted forms of ID are passport, driver’s licence or ID containing a PASS logo.
LOST PROPERTY

DURING THE EVENT
Please visit the Lost property cabin whilst you are at the festival

– Next to our Box Offices at Wrsitband Exchange
– Next to Main Stage in the Arena

AFTER THE EVENT
If you have left something on-site, please get in touch with our lost property team onsite at the Lost Property Cabin before 12pm Monday 12th August or via their contact form. They will be sorting through items and making them available for identification and delivery.

Please use iTHINC’s Form to tell them what you have lost they will reply as soon as they can. There will be a postal charge to receive your item.

CASH & CARD
All bars, traders and shuttle buses will be cashless across the site. We accept all card types including American Express and Apple Pay.
There will be a small number of cash machines throughout the site. Although we cannot guarantee availability due to demand.
DOWNLOAD OUR APP

We recommend you download the Official Boardmasters App to keep up with festival updates, view the full festival line up, build your own schedule and be notified so you never miss an act or set a pin on your tent to help you find your way home.

Available to download on the App Store and Google Play Store.

TRAVEL INFO

BY COACH

We’ve joined forces Big Green Coach as our coach partner for Boardmasters 2024!

Reasons to travel by coach:

  • Hassle-free and a greener alternative to travel to the festival.
  • No being the designated driver.
  • No relying on public transport.
  • No shuttle bus queues.
  • Net zero for carbon.
  • Safe and reliable travel with the UK’s largest events travel company.
  • Guarantee your seat and travel directly to the festival from £1 and split the rest in bitesize monthly instalments completely interest free.
  • Departing from a number of cities across the country:

Barnstaple, Basildon*, Basingstoke, Bath, Bedford, Birkenhead*, Birmingham, Bodmin*, Bournemouth, Bridgend*, Bridgwater, Brighton, Bristol, Camberley*, Cambridge, Cardiff, Carmarthen*, Chelmsford*, Cheltenham, Chester*, Chichester, Cornwall*, Coventry, Dartford*, Derby*, Dorchester, Evesham*, Exeter, Falmouth*, Gloucester, Guildford, Haverfordwest, Helston*, Kidderminster*, Launceston*, Leeds*, Leicester, Liverpool*, Llanelli*, London (Croydon), London (O2 arena), London (Richmond), London (Victoria), Manchester, Merthyr Tydfil*, Milton Keynes*, Newport, Newton Abbot, Northampton, Norwich, Nottingham, Okehampton*, Oxford, Pencoed*, Penzance*, Plymouth, Poole, Port Talbot*, Portsmouth, Reading, Redhill*, Salisbury, Sheffield*, Southampton, Stafford, Stevenage, Stockport, Stoke on Trent, Stratford Upon Avon*, Swansea, Swindon, Taunton, Tewkesbury*, Tiverton, Torquay, Truro*, Warwick, Watford*, Wolverhampton* and Worcester.

*New for 2024!

Plus, we have new routes for Day Ticket holders 

Choose from Bodmin, Cornwall Services, Exeter, Falmouth, Helston, Launceston, Liskeard, Okehampton, Penzance, Plymouth, Roche, St Austell, Treverbyn, Truro.

CAMPING COACH TIME TABLE

BY CAR

To limit our impact on the local area, and to encourage greener travel choices, only Wednesday Camping, Thursday Camping, VIP Camping ticket holders and Accessibility Customers can park at Boardmasters. Day and VIP Day ticket holders must travel by coach, shuttle bus or use our Park + Ride service. More details here.

Before choosing to travel by car, please consider the environment and explore public transportation methods. If alternative transport modes aren’t an option, please carpool to help minimise the number of vehicles heading to the festival.

Parking passes available to purchase at checkout.

Parking passes must correlate to the day allocated on your ticket, please do your best to arrive within your allotted timeframe.

VIP Camping Ticket holders do not need to buy a parking pass as a complimentary pass is included within the price of your ticket.

Blue Badge holders do not need to buy a parking pass. Please ensure you display a valid badge on arrival and ensure you bring your ID.

CAR PARKING – OPENING TIMES
Weekend Parking: 07:30 – 22:30 (last entry) daily.

WEEKEND CAMPING CAR PARK:
Boardmasters Festival, Trebelsue Farm, Watergate Bay, Newquay, TR8 4HR

PICK-UP/ DROP-OFF + DAY PARKING:
To help manage traffic near the festival, we will be operating a Park + Ride for pick up and drop offs for Boardmasters 2024. Find out more.

 

 

BY PLANE

Cornwall Airport Newquay  is very close to the festival, we basically sit at the very end of their runway! So, you’ll be enjoying your favourite bands in no time.

There are 10 airlines flying from 21 different destinations including London, Manchester, Edinburgh, Newcastle and Dublin.

To ensure a hassle-free journey, it’s advisable to book in advance with the airlines directly.

2024 route map available to view here. 

BY TRAIN

Opt for a stress-free, eco-friendly journey to Newquay by taking the train.

Get dropped right at the entrance by hopping on one of our shuttle buses, available approximately every 15 minutes from Newquay station after the first trains arrive on Wednesday 7th August.

Tips:

  1. Make sure to reserve your train ticket in advance.
  2. Note that some services may not accommodate surfboards, so check luggage policies.
  3. Don’t forget your railcard (if applicable).
  4. Book ahead on GWR.com for a smooth travel experience.
SHUTTLE BUSES

Shuttle buses are the quickest mode of transport to and from the festival. It’s the quickest way to get to Fistral Beach because it takes closed roads, saving you time compared to driving and finding limited parking in Newquay.

Operating hours: 07:30 – 04:30 (Wednesday to Monday – Please note there will be a reduced service on Monday morning.)

Location: Shuttle Bus Drop-Off/ Pick-Up point at Blue Gate.

Watergate Bay > Fistral Beach

  1. Watergate Bay Festival Site (Blue Bus Stop, arena entrance)
  2. Cliff Road (near Aldi, Newquay Rail Station)
  3. Manor Road Bus Station (10 min walk to Fistral Beach)

Fistral Beach > Watergate Bay

  1. Manor Road Bus Station (10 min walk to Fistral Beach)
  2. Cliff Road (near Aldi, Newquay Rail Station)
  3. Watergate Bay Festival Site (Blue Bus Stop, arena entrance)

 

VEHICLE RE-ENTRY

In order to reduce the carbon footprint of the festival, we want to reduce the amount of traffic around Newquay by discouraging driving during the festival. You will be charged a re-entry fee of £50 each time you leave and re-enter the site in your vehicle, payable on-the-door. We recommend you walk or use our shuttle bus service as a greener and quicker alternative, using routes closed to the public.

There are signposted walking routes and shuttle buses available for a greener way to travel during the festival.

All re-entry fees go to the Boardmasters Foundation. The Boardmasters Foundation was born out of our desire to give back and support the culture and surrounding communities that are at the heart of our festival – find out more here.

CAMPING & ACCOMMODATION INFO

CAMPSITE LOCATION

All campsites and on-site accommodations are located at the main festival site at Trebelsue Farm, Watergate Bay, TR8 4AN.

CAMPSITE OPENING HOURS
Campsites will open on Wednesday 7th August from 07:30.
Weekend camping tickets include the Sunday night, all campsites must be clear on Monday 12th August by 16:00.
You are only permitted to stay on site on or after the day allocated on your ticket, and within Box office opening hours, you will not be allowed to stay before this date.
CAMPSITE FACILITIES
  • Toilets: Toilet blocks are located at multiple points throughout the campsites. VIP, Boutique and Accessible campsites will have their own dedicated facilities of a varying standard.
  • Drinking Water Points: Free to use, located at multiple points throughout the campsites. Please remember to bring a reusable water bottle (under 500ml).
  • Info Points: Dotted throughout our camping fields. Look out for a colourful container, here you will find our friendly stewards if you have general queries or issues you wish to report.
  • Showers: For general camping, there is a small charge to use this facility. VIP, Boutique and Accessible campsites will have their own dedicated facilities of a varying standard.
  • Campsite Village: Head to Cribbar Village to find a delicious selection of eateries and refreshment traders, start your day with a healthy dose of wellness down at Zennor Haven or a high intensity workout with our team at Muscle Beach, grab a snack and catch a movie at our campsite cinema or dance into the night with some late night entertainment.
  • Food & Drink: We have a wide selection of delicious eateries and beverage suppliers located in and around the campsites with something for everyone. Speak to the vendor for specific dietary requirements or allergy options.
  • Welfare Hub: Joined by ACOS our medical team, Ithinc our Welfare team and SARSAS our specialised service for sexual harassment or assault. The Welfare teams are here to ensure everyone’s safety and well-being, and they’re always ready to help, no matter the issue.
CAMPING RESTRICTIONS
For fire safety reasons, we don’t allow cooking in the campsites. Please don’t bring a camping stove, cooker or BBQ as these will be confiscated.
Campervan and live-in vehicles fitted with cooking facilities including gas canisters or cylinders are permitted but must remain in the live-in vehicle field.

Only awnings that are affixed to campervans are allowed and must fit within your allocated pitchTents and other structures are not permitted in the Campervan field.

All vehicles must fit within the 8m x 5m designated area. If you need more space, you’ll need to purchase additional passes.

For a full list of prohibited items, see ‘What Not To Bring’ section under Essential Info
BOUTIQUE CAMPING
What’s Included:
  • Boutique accommodation structure of your choice
  • Luxury showers and toilet facilities
  • Dedicated reception team
  • 24 hour security
  • Complimentary phone charging
  • Pamper parlour
  • Private bar
  • Relaxed seating
  • Quality eateries and beverage traders

If you fancy a touch of luxury, we recommend upgrading to one of our boutique accommodation options to make the most out of your stay.

If you’ve already purchased tickets, you can add accommodation by logging into your existing order here. 

For any queries relating to boutique accommodation, contact [email protected] 

CAMPERVANS & LIVE-IN VEHICLE RESTRICTIONS

The Campervan field is a dedicated field for live-in vehicles only. Vehicles are not permitted into any other campsites across the festival site.

Optional Power-Hook Ups to live-in vehicles are available and must be purchased separately.

Once pitched up, campervans and live-in vehicles will not be permitted to leave and re-enter site.

Vehicle Type: Campervan, Motorhome, Caravan (+tow-vehicle) or trailer  (+tow vehicle). All other vehicles are prohibited within this space, including Roof Tents and Trailer Tents.

 

Includes: 8m x 5m pitch for one vehicle and for a maximum of 4 people. Please note, tents and awnings are not permitted. 

 

Terms: 

  • Must be bought in conjunction with a Wednesday or Thursday Camping ticket, this ticket does not include your ticket to the festival. Each person in your party will require their own weekend camping ticket.
  • One campervan pass required per vehicle
  • If you require a larger space, you must purchase additional campervan tickets.
  • Converted vehicles must be permanent conversions and suitable to live in.
  • Entire party must travel with the vehicle on first entry to gain access – up to 4 persons per vehicle.
  • Only fitted campervan gas canisters or cylinders are permitted.
  • The use of in-built vehicle sound systems is not allowed.
  • Searches may be carried out by the security staff at the entrances and prohibited items will be confiscated. 
  • Vehicles must not leave the campervan field during the weekend.
  • Only awnings that are affixed to campervans are allowed and must fit within your allocated pitch. Tents and other structures are not permitted in the Campervan field.
  • Campervan, Motorhome, Campervan (+ Tow Vehicle) or Trailer (+Tow Vehicle) are permitted in the campervan field. All other vehicles are prohibited within this space, including Roof Tents and Trailer Tents.
  • The Campervan field is a dedicated field for live-in vehicles only. Vehicles are not permitted into any other campsites across the festival site.

Searches may be carried out by the security staff on entry to the festival, if you are possession of any prohibited items these will be confiscated from you. Additionally if your vehicle does not meet the specifications above you may not gain access to the site.

PRE-PITCHED & RESERVED CAMPING

Pre Pitched

Simply bring your sleeping bag and turn up to a pre-pitched tent including airbed. Size options available to sleep up to 8 people.

Reserved Camping

Bring your own tent to a reserved 4m x 3m spot which will be marked out ready for your arrival. This will fit a pop- up or small tent. Reserved camping has now sold out. 

FREQUENTLY ASKED QUESTIONS

Can I store my surfboard?

Yes, yes, yes! Our friends at West Country Surf School will be offering weekend board storage for customers (located at Watergate Bay)

  • £20 per board (valid Wednesday 7th   August – Monday 12th August)

How to book :

Contact [email protected] or call 07772251778. From there, you will be able to organise your board storage direct!

ARE ANIMALS ALLOWED?

No pets or animals are allowed at Boardmasters, with the exception of assistance dogs.

CAN I ARRIVE AFTER THE DAY LISTED ON MY TICKET?
With weekend tickets, you’re welcome to arrive on a later date than your ticket’s admission date.
You will not be able to enter the festival before the admission date. Make sure you arrive within our box office opening times to collect your festival wristband.
For day tickets, you are only permitted to arrive on the day listed on your ticket.
CAN I BRING MY CAMERA?

Professional cameras or video recording equipment (including DSLRs and anything with detachable lens) are not permitted.

CAN I LEAVE AND RE-ENTER THE FESTIVAL?

Yes, you are welcome to leave and re-enter site. Please note that you will be searched each time you re-enter the site.

If you want to re-enter the site in your vehicle, there is a £50 charge (payable on the door) each time you re enter. More information can be found in the Travel section.

CAN I SLEEP IN MY CAR?

No you are not permitted to sleep in your car. Stay in one of our general campsites onsite, or if you’re seeking a more comfortable accommodation option, we offer boutique options.

CAN I STAY ON SITE IF I BUY A DAY TICKET OR 3-DAY NO CAMPING TICKET AND ACCOMMODATION?
No, these tickets give access to the main arena only on the following days: Friday 9th, Saturday 10th, Sunday 11th.
These tickets do not give you access to the campsite, so please do not try and buy any of our accommodation options with this ticket, as they will not be valid.
CLUB CLASS OPENING TIMES

Our Club Class Pass adds a touch of luxury to your festival experience; including steaming hot showers, real flushing toilets and a huge pamper lounge with free hair dryers and GHD’s.

Opening hours:

Wednesday: 2pm till 11pm

Thursday: 7am till 11pm

Friday – Saturday: 7am till 12pm

Sunday: 7am till 11pm

Click here to buy your Club Class Pass

DO I NEED ID?
Yes – you may be asked to present ID upon entry to the festival. For security reasons, the name on your ID will need to match the name on the corresponding ticket.
You will need ID if you wish to purchase alcohol. Challenge 25 policy will be operational across the site.
For more information on ID requirements and age restrictions, see out Essential Info section.
DO I NEED TO BUY A TICKET TO WATCH THE SURF COMPETITIONS?
No. You do not need to purchase a ticket to watch any of the sporting events at
Boardmasters. Our surf competition is held at Fistral Beach and does not require a ticket.
DO I NEED TO PURCHASE A TICKET FOR MY CHILD?

Yes, everyone who attends Boarmdasters will need a ticket to gain entry. For age restrictions, see the Ticket Info section.

DO YOU OFFER ACCESSIBLE FACILITIES?

Yes, if you’d like more information on our accessible facilities and how to book, see our Accessibility page.

HOW DO I UPDATE THE DETAILS ON MY TICKET?

You can update the details on your ticket anytime after purchasing. Please ensure that all details are up to date with the correct information before e-tickets are sent out – approximately 2 weeks before the festival.

Simply log in to your existing order here.

HOW DO I PAY OFF MY DEPOSIT BALANCE?

To view your outstanding balance and make payments, simply log into your existing order here.

Log in to your account using your booking reference number or email address attached to your original order. If you’re unsure of your booking reference, you can find this included in the body of your bank statement on your method of payment.

Once logged in, select your ticket and click ‘Add Balance’. Payments are not automatically taken with our deposit scheme, contributions to your ticket need to be made manually by the ticket holder.

The full balance of your ticket must be paid off by the deadline, 26th April 2024. Any tickets not paid off by this point will be lost, including any contributions made up to this point.

Please contact our ticket provider, SEE Tickets customer service If you’re having any difficulties and they will be able to assist you further with your request.

HOW MANY TICKETS CAN I BUY AT ONCE?

The maximum number of tickets one person can purchase is 10 x tickets, including themselves.

You will need to fill out the names of everyone in your party, but don’t worry these can be updated. Names on tickets must match the ID of the attendee.

I HAVE LOST OR NOT RECEIVED MY CONFIRMATION EMAIL, WHAT DO I DO?

To view your existing order, pay off your remaining balance or update the details on your ticket, log into your account using your booking reference and email address attached to your original order. You can do this here.

If you’re unsure of your booking reference, you can find this in the body of your bank statement from your original payment method.

If you’re still experiencing issues, please contact our ticket provider SEE Customer Service directly and they will be able to assist you further with your request.

I HAVE MISSED A TICKET PAYMENT, WHAT SHOULD I DO?

To view your outstanding balance and check the status of your ticket, simply log into your existing order here.

Log in to your account using your booking reference number or email address attached to your original order. If you’re unsure of your booking reference, you can find this included in the body of your bank statement on your method of payment. 

The remaining balance on your ticket will be taken in equal, monthly instalments, deducted from your nominated payment method. Please check your ticket type, as you may have purchased a ticket with our deposit scheme instead – which requires you to manually pay off your ticket. Ensure you have enough funds to make payment each month, payments are made on the 26th of each month until the deadline April 26th 2024. Any tickets not paid off in full by this deadline will be lost, including any contributions up to this point. 

Please contact our ticket provider, SEE Tickets customer service If you’re having any difficulties and they will be able to assist you further with your request.

IS CAMPING INCLUDED IN MY TICKET?

If you have purchased a Weekend Camping Tickets (either Wednesday or Thursday entry), camping and access to the festival is included in your ticket. Pitch up in one of our many campsites found at Watergate Bay, or upgrade your stay to one of our boutique accommodation options to add a taste of luxury to your festival experience.

 

If you have purchased a Day Tickets or 3-Day No Camping Tickets, access to the festival is included in your ticket but camping is not. This ticket does not include access to our campsites and cannot be combined with accommodation add-ons.

IS THERE A MAXIMUM TENT SIZE I’M ALLOWED TO BRING?

There are no restrictions on the size of the tent bring, however we ask that you are mindful of others and not take up unnecessary camping space with additional structures like gazebos, as you may be asked to take these down.

Only bring what you’re able to carry – as you’ll need to take everything home with you!

WHAT HAPPENS IF I’VE BOUGHT A TICKET AND I CAN NO LONGER ATTEND?

If you are no longer able to attend boardmastres, you are able to resell your tickets on our official resale platform, Tixel. Visit Tixel to resell your unwanted ticket here.

WHAT ARE TICKET TIERS?

Our tickets are sold in pricing tiers. Once one tier sells out, we move up to the next tier, so the earlier you book, the better price you’ll pay!

WHAT ARE YOUR SUSTAINABILITY GOALS?
Sustainability and our commitment to reducing our impact on the local environment and community has been part of our ethos since the very beginning.Working with indstry-leading sustainavility consultants, we are building on the existing work we’ve been doing and introducing new initiatives. All with the aim of continually making Boardmasters one of the most enviornmentaly concious and low-impact festivals in the market.
For a comprehensive overview of our sustainability goals and to find out how you can do your bit, click here.
WHAT FOOD OPTIONS ARE AVAILABLE?

We have a wide range of hand-picked food options available. Gluten free, vegetarian and vegan options will be available from many of our street food restaurants. A full list of our food traders will be available soon.

WHEN WILL TICKETS BE SENT OUT?

E-tickets will be sent out early July 2024.

Please ensure  your details are up to date and the name on your ticket matched your ID as you may be asked to present this to gain entry to the festival. 

WHEN ARE THE SURF COMPETITIONS ON?
Surf competitions will be taking place throughout the festival (Wednesday -Sunday).
The competition schedule will be released in the app.
VODAFONE BATTERY PACK

Stay connected across Boardmasters Festival with a Vodafone Battery Pack​!

Available to collect from the Vodafone Connect & Charge point in the Main Arena on Wednesday 7th August.

HOW IT WORKS:

  1. Reserve one of our fully charged battery packs, exclusive to Boardmasters, by purchasing via the link below, when tickets become available, or at checkout.
  2. Then once you arrive at Boardmasters, head to one of Vodafone’s Connect & Charge points in the campsites or in the Main Arena. Remember to have your confirmation email containing your QR code ready!
  3. Exchange once per day for a fully-charged pack over the festival weekend.
  4. At the end of the festival, hand-in your charger and get your deposit of £10 back – or simply keep the pack to use again!

Battery packs are compatible with all mobile and USB charged portable devices, you should bring your own charging cable to connect to the battery pack. 

Each battery pack provides a phone’s full charge (based on moderate > high user) which is enough for 1 day’s usage.

If you experience any issues or problems onsite, speak to one of our team who will be able to assist you with your query.

For any additional questions, contact [email protected]

Full details can be found here. 

WHERE CAN I FIND SET TIMES?

Set times will be released on the Boardmasters App, so keep an eye out! Our app is available to download via the App Store or Google Play store.

WHO ARE YOUR OFFICIAL TICKET AGENTS?
Our official ticket agents are SEE Tickets and Big Green Coach.
Our official resale platform will be Tixel.
Please do not buy or sell from other ticketing platforms as your ticket will not be valid and will not be able to enter the festival.
WHY HAVE I BEEN CHARGED FOR A LITTER BOND?

To encourage festival-goers to leave no trace, a £10 litter bond will be automatically applied to all camping tickets. You can redeem your litterbond and claim the £10 back by handing in a full bag of rubbish at our litter bond exchange at the festival.

Details of where to find this on site will be announced soon.

CONTACT US

GENERAL ENQUIRIES

If your question hasn’t been addressed on our information pages, please contact [email protected]

TICKET ENQUIRIES
For ticket queries, please contact See Tickets here.
For any re-sale queries, please contact Tixel here.
For any boutique accommodation queries, please contact [email protected]
For any coach ticket queries, please contact Big Green Coach here.
BOUTIQUE ENQUIRIES

For queries relating to our boutique accommodation range, including existing bookings, please contact [email protected]

PRESS & MEDIA
For press and media enquiries, please contact [email protected]
SPONSORS & PARTNERS
For all sponsorship enquiries, please contact [email protected]
TRADERS

For all food trading enquiries, click HERE to complete an application form.

For all non-food trading enquiries, click HERE to register your interest at the event.

For more information you can download the 2024 Trader Pack: Boardmasters 24 Trade Deck

For all other trade and catering related queries, please contact [email protected]

ACCESSIBILITY

For access-relate queries not on our website, please contact us at [email protected]

LOCAL RESIDENTS
For community or local residents queries, please contact [email protected]

Our Partners

Premium Partners

Supporting Partners