ACCESSIBILITY

Staying in the Access Campsite?
The accessible campsite is reserved for customers who may require specialist facilities and closer access to the main arena. To book your place, complete the Access Request Form found in the ‘how to apply for facilities’ section.

Follow the GREEN ROUTE towards the festival signage for Green Gate entrance. The Accessibility Campsite + Car Park Box Office will be clearly signposted on arrival.

We have partnered with the friendly team at Jolly Green Sherpas, if you need assistance with your bags or tent setup, our volunteers are available to help. Just let us know when you arrive.

We will shortly provide the distance in meters from the access campsite to the arena plus the distance from the arrival/ drop-off point to the campsite.

General Camping / Pre Pitched/ Reserved Pitch / Boutique / Live-in Vehicles
It is, of course, possible to camp within the general campsites, Boutique, Pre-pitched/ Reserved Pitch or Campervan Field, however facilities may vary.

If you are travelling to the festival by car, you will need to purchase a weekend parking pass, unless you are a blue badge holder – then you do not require a parking pass. There will be a dedicated queueing lane for Access customers for you to exchange your wristbands.

Please note, peak ingress hours for Weekend Camping tickets are Wednesday and Thursday from 10:00 – 19:00.

Day Tickets
There are a number of ways to travel down to Boardmasters, for full travel information and see our FAQs, visit the travel page on our website.

There will be a limited number of spaces reserved for access customers, which must be booked in advance – these are reserved for Blue Badge holders only. Alternatively, our off-site Park + Ride system will take you directly from our Day parking & drop off/ pick up point and drop you at the entrance of the festival, follow signs for WHITE GATE.

We will shortly provide the distance in meters from the entrance to the main arena.

Peak ingress hours on Friday, Saturday and Sunday are 10:00 – 13:00.

Arriving by coach? 

If you’re travelling to the festival by coach and have an access request, Click Here to contact them in advance.

PLEASE READ: If you are arriving by car and intend on parking, you must purchase a parking pass – these are not included in the price of your festival ticket and must be bought separately. 

If you are a blue badge holder you do not need to purchase a parking pass. 

To purchase a parking pass, head to the Tickets page on our website and select your nominated arrival day – this must correspond to your festival ticket (e.g. Wednesday entry parking pass for a Wednesday weekend camping ticket).

Boardmasters Festival is split across two main festival sites; Watergate Bay and Fistral Beach.

Watergate Bay
Home to the main festival arena. Here you’ll be able to listen to music across one of our 11 stages, tuck into some tasty food/ drinks with our hand-picked food traders + where all our campsites are situated.

The grounds are predominantly open-air grass fields with naturally uneven terrain. Due to field location, there are no hardstandings in the main arena or campsites.

Please note if we experience adverse weather conditions, ground conditions can become poor due to water saturation.

Fistral Beach
Where you’ll find our renowned surfing competitions. You’ll also find Fistral Village where you can browse from a range of food, clothes and sponsor traders whilst you enjoy a drink and music at our beach bar.

Sits on flat, hardstanding tarmac. Be aware there is a steep gradient road as you head down to site.

We have a dedicated Accessible Campsite for guests to make use of it they require additional medical facilities, this is positioned closer to the Main Arena.

Facilities Include:

• Located near the entrance to the main arena.
• Designated box office entrance into accessible campsite.
• Wheelchair accessible toilets and shower.
• Accessible parking if you choose to stay in this campsite. You will need to present a valid weekend parking pass to park here, these are not included in the price of your ticket and must be bought separately. Click here to buy a parking pass. (Blue badge holders do not need to buy a parking pass but will be required to display a valid badge on arrival).
• Lowered drinking water point.
• Sterile changing unit.
• Charging cabin for wheelchairs and medical facilities. Please note, unless you have a medical reason or arranged this in advance, we are unable to provide power to individual tent in this space.
• Fridge for medication storage.
• Dedicated information point, where you’ll find the access team.

Please note, if you are staying in the Accessibility Campsite, a maximum of 4 others (including your PA) are welcome to camp with you.

If you require additional information or assistance, please speak to a member of the access team, you’ll likely find them at one of the information points located in the Access Campsite or Main Arena.

We will shortly provide the distance in meters from the access campsite to the arena.

Our Accessible Campsite is reserved for Access customers and their party only. To stay in this campsite you must have completed the Access Request Form. It is, of course, possible to camp within the general campsites, Boutique, Pre-pitched/ Reserved Pitch or Campervan Field, however facilities may vary.

If you have purchased one of our Pre-pitched options and require it to be placed in the access campsite, firstly please complete our Access Request Form, then let us know via email ([email protected]) so we can make arrangements for this adjustment.

Accessible Info Points: Located in the Main Arena and Accessible campsite.

Accessible Showers: Provided in the Accessible campsite at no cost.

Access Team: Dedicated accessibility team available throughout the festival if you require additional assistance. You will likely find them at the info points or walking around the festival in a purple hi-vis, you can’t miss them!

Accessible Toilets: Located across site in the Campsites and Main Arena.

Assistance Dogs: Welcome! There’s a designated resting area for them, and we’ll update you on its location.

BSL: There will be a team of BSL Interpreters at the festival offering a free service to our D/deaf customers at our Main Stage, covering a number of headline performances.

Fast Track Entry: Accessible guests have a dedicated lane for faster entry into the Arena and Campsite.

Induction /Hearing Loops: Available at the Accessibility Box Office and Main Arena Entrance.

Medical Services: If you or someone you know are feeling unwell, visit on-site medical services who will offer professional advice and attention.

Parking: Weekend Parking and Day Parking passes available to buy in advance or on the door. If you need to be positioned closer to the arena, please let us know. If you have a Blue badge, you don’t need to buy a parking ticket, but do let us know you require this facility via the Access Request Form as space is limited.

Sensory Respite Area: Welcome to use by all, take a breather away from the music and sit in our comfy sensory space.

Viewing Platforms/Areas: Available at the Main Stage, Land of Saints and Unleashed. Include accessible toilets and charging points. Reserved for access customers and their PA. You will need a AVA wristband to use this facility, as spaces are limited, please request this via the Access Request Form in advance.

Unfortunately due to the size and location of some stages, we cannot provide viewing platforms. Speak to a member of security to assist you in finding a safe place to watch the performances.

Welfare Hub: Joined by ACOS our medical team, Ithinc our Welfare team and SARSAS our specialised service for sexual harassment or assault. The Welfare teams are here to ensure everyone’s safety and well-being, and they’re always ready to help, no matter the issue.

You’ll receive a dedicated Access Info Pack before the event with all these details.

To book, visit the ‘How to Book Access Facilities’ section.

Our dedicated Accessible Car Park is located a short distance from the Accessible Campsite, unfortunately we do not allow customers to camp next to their vehicle.

We will have a limited number of spaces reserved for Access customers in our Weekend Camping and Day Parking area (blue badge holders only), you will need to purchase a ticket in advance or on the door.

If you require being parked closer to the main entry point to the festival, please make the gate staff aware of this on entry to the car park who will guide you to a parking spot.

Blue Badge holders do not need to purchase a parking pass. Please ensure you bring:
1. Valid Blue Badge
2. Valid form of ID (Passport, Driver’s Licence, PASS Card, more information about ID can be found in ‘essential info’).

If you are not a blue badge holder and are attending with a Day Ticket, please see our full travel info page for more information. 

We believe surfing is for everyone, so for the first time ever, we are delighted to announce Adaptive Surfing Lessons as the newest addition to our Surf & Adventure packages, in collaboration with The Wave Project. Whether you’re a first-time surfer or you’re looking to perfect your style, we can help. Where better to learn to master the waves than in the country’s surfing capital! See you at the beach…

All abilities welcome! To book, tell us a little bit more about your access requirements so we can make sure you’re experience is an enjoyable one. Once complete, a member of the team will contact you to get you booked in.

Friday 11th August | Limited sessions available 

Click here to Book an Adaptive Surf Lesson

If you have medication that requires refrigeration, our medical staff or accessible campsite will have a lockable fridge for you to safely store this. Please ensure you do the following:

1. Pack your medication in a clear, sealed box (such as Tupperware)
2. Ensure you write your full name, contact number and PA details on the box
3. Bring a valid form of ID each time you need your medication. We will only issue medication to the individual(s) who’s details are provided.

Please note we are not responsible for your medication if it is lost, stolen or in the unlikely event of power loss.

Please be aware that strobe lighting or flashing light effects may be used throughout performances across all stages to create a dynamic and immersive experience, due to the nature of this, prior notice will not be given before use. These rapid flashes of light may affect individuals with photosensitive epilepsy or sensitivities. It’s important for attendees to be aware of the potential presence of strobe lighting and to take necessary precautions if you are sensitive to such effects as we cannot guarantee a strobe-free environment.

Stages which are likely to use these effects frequently include: Main Stage, Land of Saints, Unleashed, DB90, The Point.

Please contact the accessibility team if you have any additional concerns.

What you’ll need:

To support your application, you will need to submit some documentation. Scan, or take a photo of your evidence and upload it with your form. You will be asked to provide a copy of one of the following documents:

• Front page of DLA letter or PIP letter
• Front page of Attendance Allowance letter
• Evidence of being registered as severe sight impaired (blind)
• Recognised Assistance Dog ID card
• Valid Access Card showing you require a +1 to accompany you
• Armed Forces Independent Disability Payment
• War Disablement Pension
• A letter from a medical consultant specifying your need to use the facilities

Please feel free to black out any information that relates to the amount of benefit paid or health conditions.

Each application will be considered on a case-by-case basis.

Please note that access facilities are not available for individuals with temporary impairments, such as broken bones, healing wounds, or for pregnant women. Unfortunately, the Festival cannot provide closer parking, reserved camping, or assistance with getting on and off the site, or moving around it, for those with temporary impairments.

If you have concerns about attending the Festival with a temporary impairment, visit the medical and welfare tent onsite – located in the Main arena and the campsite.

There will be a dedicated accessibility officer on-site who will be available to answer any questions or assist in making your experience smooth and enjoyable. They are contactable during daytime hours of the festival. For any concerns outside of these hours, please speak to one of the access team at one of the info points to help and support you.

If you need any help or have an access-related query not on our website, please drop us an email at [email protected] and one of the team will get back to you.

For all other enquiries that are not related to accessibility, visit the Contact Us page of our website.

We’re here to make your experience at Boardmasters an enjoyable one, so we welcome all questions big or small.