VODAFONE BATTERY PACK

HOW IT WORKS

BEFORE YOU GET HERE

How exactly does the battery pack system work?

Reserve one of our fully charged battery packs, exclusive to Boardmasters, by purchasing through this website. Then once you arrive at Boardmasters, head to one of the Vodafone Connect & Charge locations, in either the Main Arena or in the campsites, to collect your battery pack. You can exchange these for a fully charged pack once a day over the festival weekend. More information about the exact processes at the festival can be found below.

Do I receive a proof of purchase?

Yes, once you have completed your online purchase you will receive a confirmation email and PDF ticket containing a QR code. You should make sure that you have this QR code with you when you collect your battery pack onsite.

My receipt and ticket come from See Tickets, is that correct?

Yes, See Tickets are our official ticketing partner and process payments for our battery packs.

I have more questions which aren’t answered here, how can I find out more?

Please reach out to our team at the email below who will be able to assist with your questions:
[email protected]

WHEN YOU ARRIVE AT BOARDMASTERS

When and where do I collect my battery pack?

Your battery pack will be available for collection from Wednesday 7^th August 2024 at Vodafone Connect & Charge in the main arena.

Will the battery pack work with all devices?

Yes, the battery pack works with all phones, personal tech and USB charged portable devices. You should bring your own charging cable to connect to the battery pack, but our team will be able to assist with any issues or problems onsite.

How much charging capacity (maH) do the Vodafone battery packs have?

The capacity of each battery pack is 5000mAH which will be enough to give most phones a full charge. The capacity of each battery pack is 5000mAH, which is enough power for 1 day’s usage based off a moderate to high user

Does the hire fee cover every day?

Yes, the payment is for the entire festival and you will receive one battery pack swap per day from the Battery Exchange.

How often can I exchange my battery pack for a new one?

You will be allowed one battery pack exchange per day. When you first collect your battery pack, you will be issued with a card which permits one exchange per day. These cannot be carried over from one day to the next.

What is the returnable deposit for?

All purchasers are required to pay a £10 deposit alongside the hire fee. This £10 deposit is fully refundable at the festival once you have returned your battery pack for the final time. Deposits must be processed at Boardmasters and cannot be redeemed following the event.

It says it is battery pack ‘hire’, can we keep the battery pack if we choose to purchase it?

The battery pack hire enables you to exchange your pack for a fully charged one each day at the festival. Should you wish to keep your battery pack, you will forgo the return of your £10 deposit.

Is a cable included in the hire?

You will need to bring your own charging cable to connect your phone or device to the battery pack. If you have lost your cable, please speak with our team at Connect & Charge who stock a range of cables for purchase. Please note Connect & Charge is cashless.

I’ve already exchanged my battery pack but need more charge, is there anywhere else I can go?

Yes! We’re pleased to offer free charging in the Lounge at the Connect & Charge tent. At busy times, charging slots will be limited to 30 minutes but when there are no queues, you are free to sit with us and charge away.

I’m not arriving until later in the weekend, can I collect my battery pack still?

Your battery pack can be collected on any day of Boardmasters, you will however only be able to do one exchange per day still.

What if the battery pack I receive is faulty?

If you believe your battery pack is faulty, please visit us at the shop at Connect & Charge.

If the battery pack is faulty, we will exchange this for you. Please note that this is the limit of our obligations to you, and we have no further liability arising from your hire and use of the battery packs (save for that which cannot be limited by law).

I have a battery pack from a previous festival, can I exchange this? 

For safety reasons, we are only able to hire and exchange Vodafone battery packs at the Connect & Charge tent. You can charge your own personal devices in the lounge.

I have lost my battery pack whilst onsite, am I able to pick up a replacement? 

You will need to purchase another battery pack ticket – you can do this either online or in-person, head to one of the Vodafone Connect & Charge tents to collect your new battery pack.

RETURNING YOUR BATTERY PACK

How do I return my battery pack?

Simply bring your battery pack back to the Connect & Charge tent in the main arena or one of the Vodafone locations in the campsite and one of our team will process your refund.

What if I have to rush off and leave Boardmasters how do I get my deposit back?

You can only return  your final battery pack and receive your deposit back on site so please make sure to visit the Connect & Charge tent before leaving Boardmasters! If you aren’t able to return your battery pack, please keep it and use it again for your next festival experience.