Be Prepared

Ticket fraud is where you buy tickets from a website or seller but the tickets turn out to be fake or are not sent.

Our official ticket partners include SEE Tickets and Tixel, for our resale tickets. Please do not buy or sell tickets using any other third-party platform as we cannot guarantee the ticket’s authenticity and therefore entry into the festival.

• Only buy your ticket from our official ticketing partners, SEE Tickets or Tixel for all resale tickets.
• Check the payment pages are secure by looking for a padlock symbol in the address bar, and making sure the website address begins with ‘https’.
• Paying for tickets with a credit card means that generally the card issuer is jointly liable for a failure for goods or services to be provided.
• If you have lost money to a ticket scam, report it to Action Fraud

Boardmasters are not responsible for any tickets purchased outside of the official ticketing partner’s platforms.

• Ticket
• ID – Valid forms of ID are a Drivers License (provisional is ok), Passport or any other form of ID that is certified in the PASS System.
  • Please note we do not accept photocopies.
• Hand sanitiser (60% alcohol content or more)
• A good tent – read more about all things camping and how to choose the right tent here
• Sleeping bag and pillow
• Roll mat
• Ear plugs
• Tissues
• Wet wipes
• Toiletries – miniature if possible (including sanitary products)
• Medical information – if you have any allergies or medical conditions
• Medication if required – please remember to pack this in a clear, sealable container with your name and number (+ details of personal assistant if applicable) visible. For more information, visit our accessibility page.
• Plasters and a small first aid kit
• Head torch or handheld torch
• Sun cream
• Wellies or good waterproof boots
• Lots of socks
• Warm jumper
• Waterproof coat
• Sunglasses
• Suncream
• Swimsuit / trunks (if you fancy a dip, we are by the beach after all!)
• Hat
• Bum bag/money belt to carry valuables
• Mobile phone (charged!)
• Portable mobile charger – or, purchase our Charge Candy upgrade so you always have access to a charger on site.
• Reusable water bottle, to fill up from drinking water points on site
• Enough changes of clothes in case you get wet
• Quick drying leg wear – jeans are not always the best option in the rain as they take ages to dry
• Money/cards
• Bin bags – for dirty clothes, keeping things dry and rubbish

Remember: We do not permit any single-use plastic onsite, this will be confiscated from you on entry to the festival. For a full list of prohibited items, visit our info page.

As well as bars and food stalls, there’ll be other things to splash your cash on – like festival merch, vintage clothes and silly hats.

Boardmasters is cashless this year so you’ll have to top up your festival funds before you arrive on site – phone signal is not always reliable so please do this before you arrive. Keep your cards safe and secure whilst at the festival. If you find an important document or card that isn’t your own, please hand it in to our lost property team who will keep hold of this safely.

It’s a good idea to bring some over-the-counter medicines for headache, toothache, minor cuts, burns and sunburn. Hay fever sufferers should bring enough nasal spray, eye drops or antihistamine tablets to last through the festival.

If you need medicine and have not brought it with you, the Welfare team will be able to help but they can be very busy dealing with more serious incidents so you might have to wait to be seen. You can find them in the main arena and the campsite.

Remember to bring any regular medications you might need (for example inhalers or epi pens). If you take regular medication that must be kept in a fridge (for example insulin), our onsite Welfare team can store this for you. Tell the friends you are with where you keep your medication in case they need to access it for you.

If your require medication onsite, please ensure you follow these steps:

• Bring your medication in a clear, sealable container with your name and number (+ details of your personal assistant if applicable) visible.
• Bring ID with you to collect your medication as our team can only give your medication to you or the nominated person.
• You will need to bring your authorisation for some prescribed medication.
• Please note, any medication in glass bottles if glass cannot be brought on site.

Please present your medication on arrival to site to the Welfare Team if you are camping in one of our general admission campsites, or the Access Info Point in our dedicated Accessibility Campsite. For more information on accessibility at Boardmasters and how to apply for our onsite facilities, visit out Accessibility page.

To limit our impact on the local area, and to encourage greener travel choices, we strongly recommend using our Park and Ride service rather than pick up and drop off.

Please note, the walk from our new pick up and drop off location to Jaws, Pipeline and Boilers campsites is 40 – 60 minutes. Travel via Park and Ride and you’ll have a 15 minute walk!

Getting there 

Follow the GREEN route directions on our directional & electronic traffic signs. You’ll see these as you get near Newquay on the A3059

Boardmasters Festival is for everyone.

If you have specific access requirements to attend an event, check out our Accessibility Page to see what is available to you.

Boardmasters Festival offers a Personal Assistant ticket scheme which grants an additional ticket, free of charge, to Deaf and Disabled people if you require assistance to attend the event. To find out more about the scheme and to register to use any additional services such as accessible campsites or viewing platforms, visit our accessibility page.

Everyone should be respectful of the additional services provided for Deaf and disabled customers – don’t use accessible toilets or try to access viewing areas if you don’t need to. Remember that not all disabilities are visible, so try not to make judgements based on how someone looks. You shouldn’t challenge people who are using access services because you don’t think they “look” disabled.

Within a festival community everyone needs to play a part in creating a culture of respect where we are considerate to the different needs of our fellow party goers. Navigating muddy terrain and big crowds can be more difficult for wheelchair users, people with mobility issues and parents with young children. If we all try to be aware of who is around us and the challenges they might be facing then everyone will have a better time.

Boardmasters is proud to have been achieved a Bronze award with Attitude Is Everything ‘Live Events’ access charter. We are constantly looking to improve our services to promote a more inclusive festival for all.