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Our friends at Festival Safe helped us put together a guide to make your Boardmasters experience an enjoyable one!

Ticket Fraud

Ticket fraud is where you buy tickets from a website or seller but the tickets turn out to be fake or are not sent.

Our official ticket partners include SEE Tickets and Tixel, for our resale tickets. Please do not buy or sell tickets using any other third-party platform as we cannot guarantee the ticket’s authenticity and therefore entry into the festival.

  • Only buy your ticket from our official ticketing partners, SEE Tickets or Tixel for all resale tickets.
  • Check the payment pages are secure by looking for a padlock symbol in the address bar, and making sure the website address begins with ‘https’.
  • Paying for tickets with a credit card means that generally the card issuer is jointly liable for a failure for goods or services to be provided.
  • If you have lost money to a ticket scam, report it to Action Fraud

Boardmasters are not responsible for any tickets purchased outside of the official ticketing partner’s platforms.

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Money

As well as bars and food stalls, there’ll be other things to splash your cash on – like festival merch, vintage clothes and silly hats.

Boardmasters is cashless this year so you’ll have to top up your festival funds before you arrive on site – phone signal is not always reliable so please do this before you arrive. Keep your cards safe and secure whilst at the festival. If you find an important document or card that isn’t your own, please hand it in to our lost property team who will keep hold of this safely.

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Transport
Plan your journey to the festival and home again.Before you leave, carry out a few quick and easy checks to ensure you and your vehicle are safely equipped to drive. Simple checks on things like tyre tread and pressure, and making sure you have plenty of fuel and the oil topped up can all help to prevent breakdowns. Highways England have produced some quick one minute car check instruction videos.Keep an eye on traffic updates from the Highways England website and social media. They operate England’s motorways and major A roads and provide up to date traffic information of what is currently happening on the roads to help you make informed decisions about your journey.Highways England also provide a free downloadable mobile app that allows you to check traffic conditions on motorways and major A-roads in England.You might see road signs specific to the show on roads approaching the site – make sure to follow them, the signs are there to help you get into car parks quickly as possible.

It can be tempting to cram as much stuff (and people!) into the car as possible but overloading a car is uncomfortable as well as dangerous. The extra weight can affect handling and braking.

When you park up, excited to be there and keen to get into the action, consciously make a mental note of which field you are in and where you are parked. It’s also a good idea to take a picture on your phone of your parking location. Trudging around 10,000 cars on Monday morning carrying your tent is not fun. Don’t forget to turn off the lights and lock your car before leaving it! If you are a member of a breakdown/recovery service, don’t forget to take their contact details and your membership number with you.

 

Drive Safe

If you are the designated driver you must be fit to drive home when the time comes. Before you drive home make sure you’ve had a good night’s sleep. Queues to leave car parks, especially on the last day, can be very long so you need to factor this in to your journey time.

The return journey from a festival is often the most dangerous as everyone is jaded and less prepared after a weekend of partying. Stay alert and anticipate other road users’ actions. Take regular breaks and stop for a nap if you feel tired. If possible, have a co-pilot who can stay awake to keep you company. This person can read directions and chat to help keep you engaged. Keeping the windows open to provide a supply of fresh air and playing music is another way to help stay alert.

It goes without saying that you must be sober enough to drive home. Read more about drink and drug driving.

 

Other Ways To Travel

There are plenty of alternative ways to travel including our coaches, in partnership with Big Green Coach and catching our shuttle bus service from Newquay Town Centre – on a route which includes road closures this is the quickest mode of transport to the festival site. These mean you don’t have to worry about being sober at home time and are better for the environment too. Check the travel info page for more information. If you’re traveling by coach or train, it’s even more important to pack light!

Getting Picked-Up/ Dropped Off?

To limit our impact on the local area, and to encourage greener travel choices, we strongly recommend using our Park and Ride service rather than pick up and drop off.

Please note, the walk from our new pick up and drop off location to Jaws, Pipeline and Boilers campsites is 40 – 60 minutes. Travel via Park and Ride and you’ll have a 15 minute walk!

Getting there 

Follow the GREEN route directions on our directional & electronic traffic signs. You’ll see these as you get near Newquay on the A3059

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